Frequently Asked Questions
Expert support for your home improvement and professional tool needs.
What is the standard shipping time for heavy machinery and power tools?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, though larger items like table saws or drill presses may require freight shipping and take 5-10 business days.
Do you offer warranties on professional-grade equipment?
Yes, all products purchased through Power Tool Sector come with a minimum one-year manufacturer's warranty. Many of our premium brands offer extended 3-year or 5-year warranties upon product registration.
Can I return a tool if it has been used?
We accept returns on unused items in their original packaging within 30 days. For tools that have been tested and found unsatisfactory, please contact our support team to discuss our 'Performance Guarantee' return process.
Are batteries and chargers included with cordless tool kits?
Unless the product is explicitly listed as a 'Bare Tool,' all cordless kits include the necessary lithium-ion batteries and a compatible charging station.
What payment methods do you accept for high-value orders?
We accept all major credit cards, PayPal, and Apple Pay. For large workshop outfitting, we also offer financing options through Affirm to help spread the cost over monthly installments.
Do you provide technical support for tool assembly?
Absolutely. Our team of experts is available via phone or live chat to assist with the setup, calibration, and safety orientation of any equipment purchased from our store.